Is it any wonder the Post Office is struggling against the competition? Going public seemed to help them out, but whenever I need something done, there seems to be an issue of some sort. Can't post a mobile phone with a battery in it because it's hazardous, really?? I had a long parcel to post today, 170cm 'Oh that's too long for here..", give me strength...
I get they need to post everywhere for a fixed cost unlike the other mail providers, but they're just difficult to do business with. DPD by comparison, have a driver tracking service so you can pin point to the nearest 30 mins when your parcel will arrive. Isn't this the approach to customer services and convenience Royal Mail should be adopting in the modern age? Maybe the post man should pick my parcel up on his way through tomorrow, now that would be convenient.
